Return & Refund Policy

Return & Refund Policy for ShopKeeya.com

1. Introduction

At ShopKeeya.com, we strive to ensure that our customers are completely satisfied with their purchases. This Return & Refund Policy outlines the terms and conditions under which returns and refunds are accepted.

2. Eligibility for Returns

• Items can be returned within 30 days of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items, such as personalized or custom-made products, may not be eligible for return.

3. Return Process

• To initiate a return, please contact the vendor directly through the contact information provided in your order confirmation email.
• Include your order number, the reason for the return, and any relevant details.
• The vendor will provide you with instructions on how to return the item.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once the returned item is received and inspected, the vendor will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

6. Exchanges

• If you need to exchange an item for the same item, please contact the vendor directly. Exchanges are subject to availability.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact the vendor within 48 hours of delivery to report the issue.
• The vendor may request photos of the damaged item and will provide instructions for returning it.

8. Non-Returnable Items

• Certain items are non-returnable, including:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

9. Changes to the Policy

ShopKeeya.com reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the new policy.

10. Contact Information

For any questions or concerns regarding our Return & Refund Policy, please contact us at support@shopkeeya.com.

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By shopping at ShopKeeya.com, you acknowledge that you have read, understood, and agree to this Return & Refund Policy. Thank you for choosing us for your shopping needs!